ONLINE STORE SHIPPING & DELIVERY POLICY

🌐 INTERNATIONAL DELIVERY

E-PEPTIDE accepts orders for peptide products and delivers worldwide.

Orders are normally dispatched within 3 business days once payment is received. A tracking number will be provided immediately upon shipment.

When a parcel reaches the destination country, your local post office becomes responsible for its delivery. If you experience any delivery issues, please contact your nearest local post office for assistance. Delivery times may vary depending on local postal operations, but it usually takes 15–30 business days.

It is your responsibility to ensure that the provided delivery address is correct. E-PEPTIDE accepts no responsibility for deliveries made to incorrect or incomplete addresses.

After E-PEPTIDE hands a parcel over to the postal services it is under their jurisdiction. Our online store is not responsible for the operation of postal services. Please track your shipment as E-PEPTIDE is not responsible for lost or stolen packages.

If your parcel is returned because the delivery was not accepted or if the address provided was incorrect, you may have to pay an additional postage charge for us to re-send it. If the order is not returned to us, you will not be eligible for a refund or re-delivery.

✉️ STANDARD INTERNATIONAL DELIVERY

Orders are shipped via standard delivery using Russian Post. In the destination country, orders are delivered by the local postal operator.

• Standard international shipping to all countries: 30 EUR.
• Free standard delivery on orders over 500 EUR.
• Minimum order amount: 70 EUR.

⚡ EMS EXPRESS INTERNATIONAL DELIVERY

EMS is an international express mail service offered by postal operators of the Universal Postal Union (UPU). EMS is faster than standard delivery and is fulfilled by official state postal services (such as Russian Post in Russia, USPS in the USA, etc.).

• Express international shipping to all countries: 55 EUR.
• Free express delivery on orders over 900 EUR.
• Minimum order amount: 70 EUR.

📦 SEPARATE SHIPMENTS

Due to varying item availability, multiple items in a single order may occasionally be shipped separately. In this case, each shipment will have its own tracking number. You will only be charged a single shipping fee per order.

🛃 CUSTOMS DUTIES & TAXES

Customs duties and import taxes may apply depending on your destination country. These charges are determined exclusively by local customs authorities and are always the buyer's responsibility.

• USA, UK & Switzerland: As a general rule, standard orders sent to the United States, United Kingdom and Switzerland usually enter duty-free and do not incur additional customs fees.
• European Union (EU) & Other Regions: Orders shipped to EU countries are much more likely to be subject to local customs clearance or import duties regardless of the order value.

Each country operates under its own customs laws and it is the customer's responsibility to check them before placing an order. If a buyer refuses to accept a parcel due to customs fees, all shipping costs for both directions (delivery and return) will be deducted from any potential refund.

🚚 UNCLAIMED OR RETURNED PARCELS

If a parcel is returned to us because the recipient failed to collect it on time, the recipient refused to pay customs duties, or the provided address was incorrect, an additional shipping fee will apply to re-send the order.

💰 REFUND POLICY FOR RETURNED ORDERS

In cases where a returned parcel is successfully received back by E-PEPTIDE, a refund may be issued for the cost of the products only (excluding shipping fees) under the following conditions:

• Peptide Products (Capsules): Since encapsulated peptides (Cytomaxes, Cytogens, Vitual, Nanopep, My Real Way series) have a long shelf life and can be re-sold, they are eligible for a product-only refund.
• Supplements (BAAs): Most supplements have a shorter shelf life. A refund for supplements will only be considered if the remaining shelf life is more than 6 months at the time we receive the returned package.
• Injectable Peptide Bioregulators: While customs rejections are extremely rare, the international return process and customs clearance take a long time (usually about 3 months). Injectable peptides cannot be left without proper refrigeration for more than 1–2 months, as extended exposure to room temperature alters their efficacy. For safety reasons, we cannot re-sell these products to another customer. Therefore, injectable peptides are strictly non-refundable in case of a return.

Refund Processing Time:
Once the returned parcel is safely received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds are processed by E-PEPTIDE within 3–5 business days. After the refund is issued, it may take an additional 3–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Important Requirements:

• Each case is reviewed individually.
• All returned items must be completely unopened.
• Original seals and packaging must be fully intact.

To request a refund or arrange a re-delivery, please contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. and include your order number.

🌐 CUSTOMS AND IMPORT REGULATIONS

We do our best to ensure smooth international delivery; however, import regulations vary greatly by country. Due to current international trade restrictions, customs authorities in some regions may occasionally inspect or detain packages.

• Before Ordering: We kindly ask you to check your local customs guidelines regarding products shipped from abroad to ensure a hassle-free delivery.
• Customs Exceptions: Please note that E-PEPTIDE cannot control local customs decisions. If a package is detained or not released by customs, we are unfortunately unable to issue a refund or replacement unless the parcel is safely returned to our warehouse intact.

⏳ ITEM AVAILABILITY

We do our best to keep our inventory accurate. Normally, if an item is unavailable, it will either be hidden from the website or marked as Out of Stock on the product page. However, due to real-time inventory fluctuations, an item may occasionally become sold out right after an order is placed. If this happens, our support team will notify you as quickly as possible. The unavailable item will be cancelled, and you will not be charged for it. Our Customer Service team will be happy to assist you in choosing a suitable alternative.

⚖️ ORDER CONFIRMATION & AGREEMENT

By placing and paying for an order with E-PEPTIDE, you confirm that you have read, understood and fully agree to all the terms, conditions, and policies stated above.

🔒 PRIVACY & DATA PROTECTION

To process and deliver your order, E-PEPTIDE requires certain personal and contact details, including your full name, email address and delivery address. We value your trust and strictly do not share your personal information with any third parties, except for the postal services required to fulfill your delivery.